Privacy Policy

What is personal information?

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“Personal information” is information or an opinion that is capable of reasonably identifying an individual, whether that information or opinion is true or not.

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“Sensitive information” includes, for example, personal information which is information or an opinion about your racial or ethnic origin; or your membership of a professional association, trade association or trade union. Sensitive information also includes health and genetic information about an individual.

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Arrive Collaborative collects personal information and not sensitive information.

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What personal information do we collect?

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The type of information we collect from you will depend upon the type of interaction you have with us. Broadly speaking, the types of personal information that we collect may include:

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• from individuals who have registered to participate in workshops, webinars or events we hold  - for example your full name, contact details, email address, phone number, your business name

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• from individuals who have completed a form to be contacted by us to find out more about our services - for example your full name, contact details, email

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• from job applicants and employees – for example, your full name, contact details (including address, phone number and email address), driver’s licence details, job title, passport details, employment history and education details, names and contact details of referees, next of kin details (in the event of an emergency) and superannuation fund and Tax File Number details, if required by law, for example, under the Superannuation Guarantee (Administration) Act, the Superannuation Industry (Supervision) Act, the Income Tax Assessment Acts and Taxation Administration Act.

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How do we collect personal information?

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We collect information from you in various ways, including at different places and times on our Website. We may collect your personal information when you do any of the following, for example:

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• if you join our online community via our Website;

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• when you purchase an item on our Website;

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• when you sign-up to a workshop, seminar or discussion session

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• if you apply for employment with Arrive Collaborative(or a contractor role);

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• when you contact us via our contact us page, or by email or any other means;

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• if you engage with us via any of our official social media pages, for example, Linkedin or Facebook;

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• when you complete an online form e.g, registration, contact, order form or questionnaire

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• if you enter any contests or promotions we may hold.
   

Where you provide us with personal information about other people, you must have their consent to do this, and to provide it on their behalf. If not, you must tell us.

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Why do we collect personal information?

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We will inform you of the main reasons for collecting your personal information at the time we request it. The purposes for which we will generally collect and use your information include but are not limited to:

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• providing you with information about Arrive Collaborative  and our services in response to your enquiry;

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• processing orders for services, webinars, workshops or products which you may purchase;

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• processing invoices;

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• organising events, business engagements or training activities;

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• performing administrative functions;

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• processing your employment application (if you are a prospective employee)

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We do not disclose your personal information?

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We will not disclose your personal information to third parties. The only exceptions are:

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• our service providers, such as companies which host and maintain the Website; provide credit card processing services; develop applications for our Website; and

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• professional service firms providing services to us, such as legal, accountancy or marketing services.

Access to your personal information by third party service providers is limited to the information reasonably necessary in order for the service provider to perform their limited function for us. We also require that these service providers:

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• protect the privacy of your personal information in a manner which is consistent with this Privacy Policy, and

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• not use or disclose your personal information for any purpose other than providing us with products or services for which we engaged them.

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We may also provide your personal information to others, if required or permitted to do so by law, in accordance with the APPs.

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We will only disclose your personal information:

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• with your consent;

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• for a purpose for which you would reasonably expect;

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• as required or permitted by law; or

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• in accordance with this Privacy Policy.

Do we disclose personal information overseas?

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We do not  disclose personal information to overseas recipients.

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Do we use cookies or other web tracking systems?

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We may collect information about visitors to our Website through the use of cookies and tracking devices. Information collected may include the following:

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• server address/IP address of the device you are using to access the Website;

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• date and time of visit to our Website;

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• pages visited;

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• documents downloaded;

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• the site you visited prior to visiting our Website;

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• the browser you are using to access our resources;

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• if you have visited our Website before; and

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• tracking user preferences.
   

In addition to the above, our Website may collect location data.

From time to time, we may use data collection devices such as 'cookies' in conjunction with our website. Cookies are commonly used on the internet. They are a small file placed onto a device by a server. A cookie can later be identified by a server. We may use both 'persistent' and 'session cookies'.

 

We may evaluate the cookie information collected to measure the effectiveness of our advertising and how visitors use our site. Any information that is collected in this way is used in an aggregated form; we do not use it to identify you as an individual.

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We may use cookies for various purposes such as:

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• to provide you with better and more customised service and a more effective Website; and

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• collecting anonymous statistical information on things such as how many visitors our Website receives, how those visitors use the Website and where they came from.

Most of our online resources use sessions and/or cookies. If you wish, you can configure your browser so it does not accept cookies, but this may affect the functionality of the Website.

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Dealing with us anonymously or using a pseudonym

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Where possible, you have the option of interacting with us anonymously or by using a pseudonym. Whilst you are entitled to interact with us anonymously or by using a pseudonym, we will likely need to know who you are in order to respond to your query, or provide you with our products or services.

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Marketing

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From time to time, we may use the information we collect from you to let you know via mail, SMS, email, telephone or online about our news, products and services. Arrive Collaborative will not sell or rent any information about you. Some promotions involve a third party. When you sign up for these promotions, we will provide your name and contact details only to the outside organisation to provide this service.

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If you do not want to receive any direct marketing materials from us, you can choose to opt out by either:

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• using the unsubscribe function in our emails, SMS, MMS or IM; or

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• contacting us using the Contact Details below.
   

How do we store personal information?

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We will store your personal information in a number of ways including:

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• in electronic systems and devices;

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• in paper files;

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Information Security

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We will take reasonable precautions to ensure that the personal information that we hold about you is protected against any unlawful use, unauthorised access, modification or disclosure.  These precautions include:

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• using appropriate industry-standard information technology and processes;

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• using computer and network security systems with appropriate firewalls, encryption technology and passwords for the protection of electronic files;

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• restricting access to your personal information to our employees and those who perform services for us who need your personal information to do what we have engaged them to do; and

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• requesting certain personal information from you when you wish to discuss any issues relating to the products and services we provide to you.

While we undertake reasonable steps to protect your personal information, no guarantee can be given that information sent over the internet is always 100% secure. Sending and receiving information over the internet is at the user's own risk, however we will take all reasonable steps to ensure your data security once we receive it.

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Once personal information is no longer required by us for the purposes for which it was collected or held or otherwise in accordance with the APPs, we will take all steps that are reasonable in the circumstances to ensure that it is either destroyed or de-identified.

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Website Links

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This Privacy Policy applies to our Website.

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Our Website may contain links to third party websites. Please be aware that these third party websites are not subject to this Privacy Policy or our privacy standards and procedures, and we are not responsible for, nor do we endorse, the content or privacy of these sites.  You will need to contact these third party sites directly to obtain their privacy policies.

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Access to and accuracy of personal information

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You can request access to the personal information we hold about you at any time by contacting us using the Contact Details noted below and we will provide you with that information unless we are prevented by law from giving you that access. If we are unable to provide you with the requested information, we will provide you with a written explanation.

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We take reasonable measures to ensure that the personal information we hold about you is accurate and up to date. Under the Privacy Act, you also have a right to request that we correct information. If you believe your personal information is not accurate and up to date, we would encourage you to inform us by contacting us using the Contact Details noted below. We will promptly update any information that is incorrect and confirm to you when we have done so. If we do not agree to make the requested changes to your personal information, you may make a statement about the requested changes and we will attach it to your record.

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Complaints

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We are committed to resolving any complaints you may have regarding privacy issues; please contact us at any time by using the Contact Details noted below.

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Our representative will be in contact with you regarding your complaint and will let you know who will be assisting you, their contact details and the expected resolution date of your issue during work hours.

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If the issues raised are more complicated, we may ask you for additional documentation to help resolve the issue. In turn, we will keep you updated on the progress of your complaint. We will try to answer any questions you may have, correct any error on our part or resolve any complaint or concern that you may have about our information handling practices. We will usually provide our response within 30 days of receiving your complaint.

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If we do not resolve a complaint to your satisfaction, you also have the right to complain to the Office of the Australian Information Commissioner (OAIC) using the Contact Details noted below.

Changes to our Management.

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Arrive Collaborative reserves the right to make changes to this Privacy Policy from time to time.  We will publish any changes to the Privacy Policy on our Website at www.glaucoma.org.au/about-us/legal. We encourage you to review the Privacy Policy regularly for updates and amendments.  By continuing to use our Website or services, or by continuing to provide us with your personal information after these changes have been published on our Website and have taken effect, you confirm your acceptance of these changes.

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Contact Details

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Arrive Collaborative Management

email: info@arrivecollaborative.com.au

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Australian Information Commissioner

email: enquiries@oaic.gov.au

Mail: GPO Box 5218
Sydney NSW 2001

Phone: 1300 363 992

Website: www.oaic.gov.au

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Last Updated: 1st March 2022